Western Cape

"Charnelle’s grace and passion shine through, leaving a lasting impression of warmth and reassurance in the face of medical challenges."

Charnelle Laing stands out as a guiding light of compassion from appreciative patients and their families.

One recommendation speaks to the profound impact of Charnelle's care on a baby and his family during their time in the ICU. Her kindness, positivity, and unwavering compassion create a nurturing environment where both patients and their loved ones feel supported and at ease. Charnelle's grace and passion shine through, leaving a lasting impression of warmth and reassurance even in the face of medical challenges.

In another account, Charnelle's invaluable contributions are highlighted alongside her colleagues. Together, they exemplify teamwork and excellence in nursing, providing empathetic and skilled care to their patients. Their dedication to the well-being of every individual under their watch is evident, fostering an atmosphere of trust and confidence among patients and their families.

Moreover, Charnelle's commitment to excellence extends beyond the confines of the ICU, as evidenced by her attentive care for a retired nurse during her own hospitalization. Charnelle's thorough explanations and compassionate approach not only ensure the patient's physical comfort but also provide emotional support during a vulnerable time. Her actions reflect a deep understanding of the importance of communication and empathy in nursing, reaffirming her status as a true healthcare professional.

Through her actions, she embodies the essence of what it means to provide holistic and patient-centered care, leaving a profound and lasting impact on all those she serves.

"Brandon Beckett’s story is one of unwavering compassion, exceptional skill, and boundless empathy."

Brandon Beckett emerges as a beacon of compassion and professionalism amidst the testimonials of grateful patients and their families. In the heartfelt expressions of thanks, a vivid tapestry of Brandon's exceptional care unfolds, revealing the depth of his impact.

One story recounts an emotional moment when Brandon's attentive care eased the anguish of a patient's loved ones. Amidst the whirlwind of a medical emergency, Brandon's comforting presence and clear communication provided solace and support, making an unbearable situation just a bit more bearable. His genuine concern and reassuring demeanour left an indelible mark on those he touched, illustrating his ability to navigate not just medical complexities but also the delicate intricacies of human emotion.

In another account, Brandon's dedication to patient comfort and well-being shines through. From administering pain relief to ensuring every need is met, he embodies the essence of compassionate care. His gentle touch and unwavering commitment to going above and beyond leave a lasting impression, transforming what could have been a harrowing experience into one defined by kindness and understanding.

Furthermore, Brandon's impact extends beyond the immediate realm of patient care. His presence radiates positivity and warmth, uplifting not only those under his direct care but also his colleagues and the broader hospital community. In times of stress and uncertainty, his infectious energy serves as a source of inspiration, reminding everyone of the profound difference a caring heart and a steadfast dedication to excellence can make.

In essence, Brandon Beckett's story is one of unwavering compassion, exceptional skill, and boundless empathy. Through his actions, he embodies the very essence of what it means to be a healthcare professional, leaving an enduring legacy of healing, comfort, and hope in his wake.

"Keziah’s kindness is the quiet strength that brings healing to every heart she touches."

It is a privilege to nominate Sister Frans as a DAISY Award winner for her outstanding dedication and unwavering compassion in the Geneva Surgical Ward.

Sr. Frans is known for her gentle nature and caring heart, consistently creating a space of comfort and trust for every patient in her care. Her soft-spoken presence brings calm to even the most anxious moments, and her patients often speak of her with deep gratitude and affection.

She is always willing to go the extra mile — not only for her patients, but also for her colleagues and her line manager. Whether offering a helping hand during a busy shift or simply being a supportive listener, Sr. Frans embodies the spirit of teamwork and selflessness.

Her quiet strength and steady commitment to the well-being of others make her a true example of Mediclinic’s values in action. Sr. Frans does not seek recognition, but her work speaks volumes — and it is time we shine a light on the incredible difference she makes every single day.

Keziah was very friendly and comforting and went out of her way to make sure everything was sorted out for my dad to be sent to Mediclinic George. She made us all feel a little bit more positive and was a real ray of sunshine.

I would love to say thank you to a most caring young nurse (Sister Frans), she was so caring and helpful. Such a beautiful soul. She went out of her way to help me with the doctor’s advice and putting it to action.

I loved the fact that my visitors could see me whenever they could. Nurse Frans were God sent

"In the garden of care, Tamlin is our brightest bloom."

"She is a nurse that works and sees nursing as her calling."

I want to express my deepest gratitude for the exceptional care and kindness you showed my son. Your patience, compassion, and professionalism made a challenging time so much easier for both of us. It is clear that nursing isn’t just her job; it’s her calling. Thank you for going above and beyond to ensure his comfort and recovery. Your dedication truly made a difference, and our family will always remember your kindness.

"She is known as compassionate and taking care of patients as if they are her own family."

This nurse showed incredible care by being patient, kind, soft and gentle in her patient care approach. She ensured everything was in place, and if meds etc. Took too long, she would ensure to call and get it to us promptly. She made me feel at ease by cracking jokes and showing genuine empathy. Her positive, caring personality warms any room she steps in. Her compassion and dedication for patient care shows in her work and the way she treats patients and fellow staff members. The world needs more nurses like her. She was sure to give her a hug, as this is the most incredible care I have ever received at ANY hospital. She is an asset and so passionate about what she does. So many nurses can learn a thing or two from her.

"Everything she did was just perfect.  She did always communicate to us.  Her introduction to us was top class and she explained everything to us - very 100% the best nurse."

Kelly Groenewald is the best nurse we ever had in Mediclinic Paarl.  Everything she did was just perfect.  She did always communicate to us.  Her introduction to us was top class and she explained everything to us very 100% the best nurse. 5 stars to Kelly Groenewald.

My child's veins are very thin and they struggled quite a bit, but done with much patience while my child was stressing. We had to move the IV the next day and this time it went so quickly.

(Jacomien Benadie, mother of patient Emily Benadie)

"I would like to extend a special thank you to Kady for her outstanding care and compassion. Her expertise and kindness made a significant difference in our experience and will be remembered fondly."

Dear Mediclinic Paarl ICU Team,

I want to take a moment to express my heartfelt gratitude to the exceptional care provided by Kady in your ICU unit during my recent experience at Mediclinic Paarl.  From the moment I was admitted to the ICU, me and my family were met with professionalism, compassion and expertise that exceeded our expectations.  The dedication and attentiveness of the nurses, doctors and support staff were truly remarkable. Their tireless efforts and unwavering commitment made a challenging situation more bearable for our family. The level of communication and transparency throughout the entire process was exceptional. We were kept well-informed every step of the way, which helped alleviate our anxieties during a stressful time.  Additionally, the cleanliness and organization of the ICU unit were impressive and provided a sense of comfort and safety. I would like to extend a special thank you to Kady for her outstanding care and compassion. Her expertise and kindness made a significant difference in our experience and will be remembered fondly. Overall, our experience at Paarl Mediclinic ICU was exemplary, and we are incredibly grateful for the high standard of care provided by your team. Please extend our sincerest thanks to everyone involved.

I would like to Thank Vivian for always ensuring that I get what I need/want and on time.

Warm Regards,

Tashlee Ismail On behalf of Mr Edwin Van Wyk

"If every single nurse was exactly like him. It would literally change the world."

Joshwin is a true inspiration to anyone. Anyone who wants to be worthy of the title can truly look up to him.

When my Gran went for a routine colonoscopy which ended up in an emergency laparoscopic surgery, he was so calm and explained the entire ordeal to us. What happened, how it happened and precisely how it is going to be fixed.

He spoke so that we understood. From filling out the forms to emotional support. That is exactly what you want in such an instance. If every single nurse was exactly like him. It would literally change the world.

A person with such mannerisms definitely makes an impact on the outside world too. No doubt. He sets a perfect example. Joshwin is an amazing person. He is a true role model.

"I am eternally grateful to Sr Koen for assuring me that everything is going to be fine."

Sr Koen is very efficient.  I phoned the preadmission clinic to get an appointment and I was helped the next day.  On learning I had never been to hospital before, she informed me of everything that goes on -from assuring me, to learning, pain management etc. 

I did not realise how nervous I was about all of this.  She has put me at ease.  Answered all the questions etc.  I am eternally grateful to Sr Koen for assuring me that everything is going to be fine.

Sr Koen reassured us about the knee replacement and what to expect.  She did my mom’s tests during preadmission and treated her with so much patience and empathy and even gave us her cell phone number in case we should have any questions later on.  Our first impression and visit with regards to my mother’s procedure was so positive and well organised.  We had been properly prepared and informed.

"Its not often that I get the opportunity to witness someone nurse with such compassion, love, and skill that it makes one of the hardest jobs on earth seam effortless. Taking care of sick babies is not nurse Alexander’s job - it’s her calling."

Story: Its not often that I get the opportunity to witness someone nurse with such compassion, love, and skill that it makes one of the hardest jobs on earth seam effortless. Taking care of sick babies is not nurse Alexander’s job - it’s her calling. I feel forever grateful for the professional care she gave my 6month old son - and who knew that in return she would be nursing something inside me too. Nurse Alexander was not only skilful but showed immense empathy, and practiced calm during many tearful outburst from such a young patient. She always had a smile and warmth about her, even though I knew the many late hours her job required. Her friendliness made the next day or round of treatment feel doable - and we felt ready to tackle the day as soon as we saw her in the morning. I would often compliment her and note that she?has a touch? with her patients. Now I believe her touch helped my son recover just as much as his medicine did. Thank you nurse, you are an angel walking among us.

Story: I’d like to extend my deepest thanks to Beverley Alexander and Kandisa Kalmashe for being such incredible nurses and caring for my baby with such compassion, professionalism, and excellence. Your kindness and dedication truly made a difference.

"Your positive spirit made me smile."

Story: This was my first surgery, and I was incredibly grateful for my experience at Mediclinic Winelands Orthopaedic Hospital. The high-care ward was immaculate, and the doctors (my surgeon and anaesthetist) and nursing staff made me feel comfortable before my surgery. Following my surgery, I would really like to thank the high-care staff in J ward (I was J104): Eva Simons, Warren Jacobs, and Georgina. I interacted mainly with Eva Simons and Warren Jacobs and really want to thank them for their patience in dissembling and reassembling all my paraphernalia when I needed to get up during my stay and meticulously completing the tomes of monitoring notes that my stay generated (I was particularly impressed by the A0 poster that was my vitals). I am grateful for Eva Simons; your positive spirit made me smile and thank you for answering all my questions. I felt I was in good care.