At Mediclinic, continuous feedback from our clients is invaluable.

During admission, clients can share their experience with us through a survey, accessible via a QR code in the hospital.

This allows us to gather immediate feedback for service recovery. After discharge clients are encouraged to provide both structured and free-text feedback through surveys sent to them via email or WhatsApp.

Mediclinic is committed to providing the best possible care to our patients. Our comprehensive Client Feedback Survey assists us in measuring a patient’s experience from admission to discharge, allowing us to understand how to improve on every level.

View our Net Promoter Scores by facility below:

Free State

Gauteng

KwaZulu-Natal

Limpopo

Mpumalanga

North West

Northern Cape

Western Cape

Namibia