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Financial certainty and value for money are things that every consumer seeks. When it comes to healthcare treatment, Mediclinic understands that this is even more of a priority. To ensure that we are able to consistently offer value to our patients, Mediclinic offers Care Expert - an integrated service line specific package - that provides financial certainty, as well as a measured enhanced patient experience while receiving outcomes measured quality care.
Mediclinic has introduced Care Expert across a large proportion of our hospitals where orthopaedic surgeons are now offering the product to their patients. This currently includes primary hip and knee replacement surgery as well as planned spinal surgery where, in essence, Care Expert offers a packaged procedure and combines the service offerings of the hospitalisation (inclusive of the prosthesis) and the surgical team into an integrated product to the benefit of the patient. This includes your hospital fee (with the prosthesis) as well as your surgical team’s fees. A separate pre-determined fee from the anaesthetist and physiotherapist (which may differ from scheme to scheme) is aligned with the product but not part of the global fee. Based on this product offering, no co-payments should be required (unless this is a separate scheme requirement for the specific scheme option).
One key element of the feedback we have received through our Patient Experience surveys is that patients are prioritising greater levels of communication and involvement around their care process. In light of this, Care Expert offers a packaged product that is coordinated by a dedicated professional called a Care Expert Navigator. The role of this individual is to provide continuity of care during a patient’s hospitalisation, to follow their progress, from the initial consultation with the Specialist until well after discharge, to track care outcomes and reflect these by measurement. The Care Expert Navigator works with the patient to achieve pre-set goals with regards to mobilisation and self-care, until health and independent mobility is achieved. In addition, the Navigator ensures that the records of patient progress and / or changes in health status are reflected back to nursing staff and the specialists.
Andre Viljoen, Strategy Execution Executive for Mediclinic Southern Africa, explains the value of Care Expert for the patient. “The Care Expert product offers a smooth patient experience, empowering the patient to be part of the process by providing continual feedback through consistent discussions around care. To date, patients who have experienced the Care Expert product can’t thank the surgeons and hospital staff enough for making what is a very daunting experience, much more manageable for them. ” Further value for the patient is the single, transparent surgical fee that is set for the procedure – removing all the financial uncertainty about what costs to anticipate
“From a clinical perspective, the product’s key differentiator allows for the collection of clinical data and the measurement of outcomes through these collaborative efforts, providing greater insights into the best treatment solutions for our patients. In partnership with our service providers, through this and other integrated services, Mediclinic will continue on our journey to offer better value and clinical outcomes to our patients,” concludes Andre Viljoen.
Please note that only certain medical aid options are currently contracted for this product. (click here for a list of contracted funders).
We suggest that you contact your medical aid to confirm these details. At present, Care Expert does not cater for private paying patients, but we encourage you to view our private fixed fees for these orthopaedic procedures on the Mediclinic Private Fixed Fees website: https://mediclinicprivatefixedfees.co.za/.
Arthroplasty surgery offering the best possible outcomes at a predetermined fee within our network of hospitals. Please complete the details below if you would like to be contacted.