Emergency

Emergency number:

084 124

Please provide the following information:

  • WHO is calling? 
  • WHAT is your contact number?
  • WHAT has happened?
  • WHERE has it happened?
  • HOW many people are involved?
  • WAIT for questions – please do not just hang up

Mediclinic COVID-19 Hotline

 

Having trouble accessing the hotline? Try using a landline.

Please note that calls to this number may be recorded. It is an offence to place prank calls.

 

Tips on what to do in an emergency

A medical emergency means someone's life is in danger and they require immediate medical attention.

  • In case of an emergency, take a deep breath and calm down.
  • Call ER24 on 084 124.
  • Tell the call taker that there is an emergency and you require assistance.
  • Give a brief overview of what type of emergency you are dealing with (i.e. person fell down the stairs, someone not breathing, a motor vehicle collision, etc.)
  • Provide the call taker with your name and your contact number. Should the line be dropped, the call taker will need a way to call you back.
  • Provide the call taker with the exact location of the emergency. Provide a closest cross street or landmark where possible.
  • You can now provide more detail on the patient's current condition or the emergency.
  • Follow all of the call taker's instructions carefully. You may request telephonic first aid.
  • Stay on the line until the call taker ends the call.