Stay & Visit

Our Patients

Mediclinic Southern Africa would like to ensure that our patients experience the best possible care within our facilities. Our team of professionals will do everything they can to ensure that you have the best possible experience with us. Please find some useful information to ensure a smooth admission and stay.

Hospital Pre-Admission

Mediclinic would like to make your admission to hospital as easy as possible to ensure that you are admitted with ease on the day of your admission. For this reason, we ask that you familiarise yourself with our pre-admission process which includes:

  • Essentials for administration
  • Meal requests
  • Private Room request

Know Your Finances

A visit to hospital is often daunting in terms of what to expect regarding one’s treatment. The same can be said in terms of knowing one’s finances. We have therefore provided some information which may assist you to understand hospital costs and the type of common charges which the hospital, doctors or your medical aid scheme or insurer may apply. Find more information on the following:

  •  About your account
  •  Accommodation
  •  Tariff Information

Visitor Information

Our Patients Are First Priority

Mediclinic is committed to providing evidence-based medical care of the highest standard, while ensuring the hospital environment is conducive to optimal recovery.

Visits from family and friends are an important part of the recovery process and Mediclinic makes every effort to accommodate visitors. Flexible visiting hours apply (09:00 - 20:00), with a resting period between 13:00-15:00, but there may be times when visitors cannot be accommodated. Please enquire at the nurses’ station to confirm if a patient is able to receive visitors. Visitors may be asked to leave the bedside when procedures are carried out in the unit; we appreciate your understanding in this regard.

We ask that visitors respect other patients in the room and restrict the number of individuals visiting to three per bed in general wards, two per bed in critical care units and one person can accompany a patient admitted for a day procedure in the day ward.

Silent hospitals promote healing. We ask that you put your mobile on silent while on hospital premises, keep volume to a minimum and that any accompanying children are well supervised.

Mediclinic would like to ensure that our patients experience the best possible care within our facilities. To assist you in your admission and during your stay we have a number of useful downloads for your information.