Your Emergency Centre Frequently Asked Questions Answered

My child had an accident. Who should I call?

Please take your child to the closest Emergency Centre. In an emergency, please call ER24 on 084 124 for emergency medical assistance. 

I have a high fever. What do I do?

Infants

An unexplained fever is a greater cause for concern in infants and in children than in adults. Call your baby's doctor if your child is:

  • Younger than age 3 months and has a temperature of 38°C or higher.
  • Between ages 3 and 6 months has a fever and seems unusually irritable, lethargic or uncomfortable or has a temperature higher than 38.9°C.
  • Between ages 6 and 24 months and has a fever that lasts longer than one day but shows no other symptoms. If your child also has other signs and symptoms, such as a cold, cough or diarrhea, you might call your child's doctor sooner based on severity.
 

Children

  • There's probably no cause for alarm if your child has a fever but is drinking fluids and playing.
  • Call your child's doctor if your child:
  • Is listless or irritable, vomits repeatedly, has a severe headache or stomach ache, or has any other symptoms causing significant discomfort.
  • Has a fever that lasts longer than three days.
  • Appears listless and has poor eye contact with you.

 

Adults

Call your doctor if your temperature is 39°C or higher. Seek immediate medical attention if any of these signs or symptoms accompanies a fever:

  • Severe headache
  • Unusual skin rash, especially if the rash rapidly worsens
  • Unusual sensitivity to bright light
  • Stiff neck and pain when you bend your head forward
  • Confusion
  • Persistent vomiting
  • Difficulty breathing or chest pain
  • Abdominal pain or pain when urinating
  • Convulsions or seizures
I think someone is having a stroke – what do I do?

FAST is an acronym to help you remember the early signs of a stroke.

Face drooping. One side of the face droops or is numb. When asked to smile, the person’s smile looks uneven.

Arm weakness. One arm could feel weak or numb. When asked to raise both arms with both eyes closed, one of the person’s arms will drift downward.

Speech difficulty. The person could have trouble speaking. Speech will sound slurred, or the words will be hard to understand. When asked to repeat a simple sentence like “The sky is blue,” the person will have trouble repeating it correctly.

Time to call for help. If the person shows any of the above symptoms, call ER24 on 084 124.

Will I be screened for signs and symptoms of COVID-19 when I arrive at a Mediclinic Emergency Centre?

Yes Mediclinic has implemented strict access control measures to reduce the risk of to patients, staff and doctors. Your temperature will be taken and screening questions will be asked. You will then be directed to the appropriate area for assistance.

What will happen when I arrive at the Emergency Centre?

You will be triaged into specific categories that determine the speed with which you need to be seen and it helps the Emeregency Centre staff prioritise the sickest patients.

What is the hospital Emergency Centre mask policy?

Mediclinic requires all patients and persons assisting patients to wear a cloth mask. The wearing of other personal protective equipment  (e.g. visors, surgical or N95 masks) will depend on the treatment area or treatment intervention being performed. These guidelines on the use of PPE are in keeping with national guidelines. 

I’m not sure whether my condition is “urgent”. Who can I contact?

If you have COVID-19 related queries you can call the Mediclinic COVID-19 hotline (0860 24 00 24) at any time. Our staff will listen to your problem and advise you on the level of urgency and steps to follow.

If you do not have a family doctor, and would like assistance from a GP, consider booking a virtual (or in-person) consultation with an Intercare GP for further advice. Appointments can be made online at https://www.intercare.co.za/bookings

I have pain, but wish to avoid going to hospital at the present time.

If you have pain it is absolutely vital that you consult a doctor and don’t avoid a consultation because of the current crisis. Particularly people who are chronically ill run the risk that their condition can worsen due to a lack of medical care, or that complications can arise if a procedure is done too late. We are committed to assisting all patients, regardless of whether they have COVID-19.

How high is the risk of contracting COVID-19 at the emergency department or in hospital?

In addition to all the controls required by the Department of Health and the Department of Labour, we have implemented specific controls to prevent the transmission of COVID-19 in our facilities. These controls include strict access control, universal masking, screening for COVID-19 symptoms on entry into the hospital and daily (if you are a patient), dedicated areas of the Emergency Centre and hospital for COVID and non-COVID cases and testing all admitted patients for COVID-19.

I have an appointment for a doctor’s consultation, an examination or a planned operation at a Mediclinic hospital. Will this appointment take place?

Please contact your doctor’s rooms directly to confirm any appointment and special arrangements that are being made to ensure limited exposure between clients. Elective surgery has been scaled up, but this is dependent on a number of factors, which your doctor can discuss with you directly.