Visitor Information


Mediclinic is conscious of the evolving COVID-19 pandemic, and in an effort to ensure that we are best managing the risk to our patients and staff, the decision has been made to temporarily withdraw visiting hours. While we understand that visiting hours are important to our patients’ recovery, we believe that this is currently the most appropriate decision.

These measures will take effect from 1 April 2020.

It is important to note that there will be exceptions to these visitor measures as detailed below:

  • Visits to Neonatal ICU (one parent at a time) 
  • Visits to paediatric unit (one parent may live in with child) 
  • Visits to maternity unit (father / partner may visit) 
  • Visits to critically ill patients (visits per arrangement with hospital management)

Mediclinic would like to emphasise that everyone within the healthcare sector is working together to fight the pandemic. We encourage communities to adhere to the lockdown and distancing efforts and to observe all measures put in place within the hospital to ensure the safety of our patients.

Visitor Rules

  • In the interest of infection control, all visitors are requested to spray their hands with antiseptic hand spray, available at the entrance to the unit, before and after contact with a patient.
  • To prevent possible infection, visitors are requested to refrain from sitting on the patient’s bed, or any other beds in the unit.
  • Confidentiality regarding patients’ information is very important; we request that you therefore do not ask about other patients’ conditions.
  • Visitors may be asked to leave the unit should the nursing staff need to administer medical care or if the unit is busy. We appreciate your understanding in this matter.
  • Visitors are kindly requested to respect the privacy of other patients in the unit by avoiding unnecessary contact with them.
  • Flowers are not permitted in the critical and high care units. Should you bring flowers for a patient in a general unit, kindly provide a vase.
  • Visitors may not supply food or drinks without the approval of the nursing practitioner in charge, as patients may be on a special needs diet. We also request that visitors do not bring food for their own consumption into the unit.
  • Cellphones are not permitted in the unit as they may interfere with monitors and other technical equipment, as well as being a disruption to other patients in the unit.
  • To enquire about a patient’s condition you are welcome to call the hospital directly although we advise that one family member be appointed to liaise with staff and to share information among those concerned. Shift changeovers usually take place daily between 06:45 – 07:15 and 18:45 – 19:15. We appreciate you not calling the unit at these times.
  • Family members are welcome to notify the patient’s clergy of faith that they are in hospital, should the patient wish them to visit.
  • Please take note that we do not allow fire arms in the hospital – you can arrange with reception to safe guard all fire arms.
  • Should overnight accommodation be required, please enquire at the nursing station.