Mediclinic believes that visits from family and friends are an important part of the recovery process of our patients. Therefore we offer “flexible visiting hours” between 09:00 - 20:00, with a resting period (silent & lights off) between 13:00-15:00.
However, nurses are responsible to ensure an environment conducive for the recovery of their patients, so individual visitation might be restricted in the interest of a patient’s wellbeing. Please enquire at the nurses’ station to confirm if the patient is able of willing to receive visitors. Visitors may be asked to leave the room when procedures are carried out in the unit or the room needs to be cleaned; we appreciate your understanding in this regard.
We ask that visitors respect other patients in the room and restrict the number of visitors to two people per bed in general rooms and three visitors in a private room. There are benches outside under the trees where mobile patients can spend time with their visitors.
Silent hospitals promote healing. We ask that you put your mobile on silent while on hospital premises and take calls outside, keep noise to a minimum and supervise accompanying children at all times.
We offer the opportunity for a parent to stay with a young child overnight, information in this regard is given at admission.
Our Facilities
- Pharmacy
- Television at each bed with selected channels
- Earphones can be purchased for N$50
- Free Wi-Fi
- Lockable cupboards
- Private rooms for post-natal mothers
- Garden with benches and tables
*Please direct all enquiries to the administrative assistant or the nursing manager.
Pre-admission Information
Pre-Hospitalisation for peace of mind
Mediclinic Otjiwarongo invites you to visit us 48 hours before you are due to be admitted, so that we may assist you with pre-admission.
During the early pre-admission process, our reception staff will:
- Provide you with all the necessary account information
- Offer more information about the services available at the hospital
- Help you obtain an authorisation number from your medical aid; however we encourage you to ensure that you have all the necessary information from your medical scheme regarding your hospital stay
- Help you familiarise yourself with the hospital
Alternatively, you may complete the pre-admission form online or download and fax the form. Visit our relevant hospital page on this website to obtain the contact information.
Essentials for Admission
For administrative purposes the following items are required upon admission:
- Your identification document or passport
- Your medical aid card
- A letter of guarantee issued by your insurer, if you are a private patient
- X-rays, if applicable
- Chronic medication, if staying overnight
Private rooms
Due to the limited number of beds, and our four private rooms being occupied or blocked for maternity patients, we cannot guarantee a private room on request.