Mediclinic Newcastle Kintsugi Centre is a voluntary facility that offers 30 beds - 10 for men and 20 for women. We offer 5 private rooms with the remaining beds distributed in two-bed shared rooms. All our rooms have breathtaking views of a well-manicured garden and come with modern facilities, including Wi-Fi, TV, and an en-suite bathroom.

For our high-risk patients, we have an exclusive observation room conveniently located next to the nurses' station. Kintsugi is open to patients aged 18 and over for admission.

At meal-times, all our patients share the communal dining hall that boasts a scenic view of a garden with a water fountain. Our patients also have access to a gym situated within the facility's premises, overlooking the garden, with a treating Psychiatrist's consent.

We have strict access control and visiting hours upheld at Kintsugi to ensure privacy and safety for our patients and eliminate any possible interruptions- promoting a therapeutic environment. Our facility also has an arts and crafts room stocked with books, board games, and puzzles available to our patients on request.

Mediclinic Newcastle Kintsugi Centre
Cnr Hospital &, Bird Streets, Newcastle Central, Newcastle, 2940

Services offered

At our facility, we are dedicated to providing comprehensive care and support for our patients. As such, we have two highly qualified Psychiatrists who conduct thorough assessments of patients in their rooms prior to admission. This allows for a more personalised approach to treatment and ensures that our patients receive the care and attention they need.

In addition to our Psychiatrists, we have a team of dedicated Psychiatric trained nurses who are equipped with the tools and expertise to provide top-notch care to our patients. These nurses conduct daily meetings with patients to discuss house rules, daily routines, and any challenges they may be facing. This proactive approach allows us to address any issues as promptly as possible, ensuring a positive experience for our patients.

At our facility, we understand that even the most basic needs can have a significant impact on our patients' well-being. Our laundry department offers laundry services specifically for patients from out of town who may not have family members available to collect laundry on their behalf.

In addition to our medical staff, we have a team of Psychologists and Social workers who provide vital support to our patients. These professionals are available to patients by referral from our Psychiatrists.

Our Occupational therapy service conducts group therapy according to a ward program, with all patients required to attend as soon as a referral is made. The programme covers various topics designed to help our patients cope and gain valuable skills and techniques that they can use well after their discharge. Patients also have access to relaxation and art therapy as part of the group therapy programme. Our facility boasts a beautiful garden area where some of the relaxation therapy can also be done, but most of the group therapy classes are conducted in our Relaxation room.

We are committed to providing the highest level of care and support to our patients, and we believe that our comprehensive approach sets us apart from other facilities.

Tailored Support for Women

At Mediclinic Newcastle Kintsugi Centre, we understand that women face unique mental health challenges throughout their lives. That's why we offer a variety of women's support group programmes specifically designed to provide a safe and supportive environment where women can come together, share their experiences and find comfort and understanding.

Our occupational therapists are dedicated to helping women overcome a range of mental and emotional challenges. From dealing with trauma and anxiety to depression, our support group programmes provide a range of tools and resources to help women build their resilience and improve their overall mental health and wellbeing.

Our women's support group programmes are tailored to meet the specific needs of each individual woman. Whether you are struggling with body image issues, dealing with relationship problems or simply looking to build confidence and self-esteem, we have the right support group for you.

Our support groups operate in a warm and welcoming environment, where you will be surrounded by a team of compassionate and experienced occupational therapists who truly understand your struggles. We offer a range of group settings, from more structured therapy programmes to more informal chat sessions where women can share their experiences and offer each other support and strength.

We believe that no woman should ever have to suffer in silence, which is why we offer a range of support group programmes to meet the unique needs of every woman who comes to us for help. Our occupational therapists are dedicated to providing a supportive, compassionate and safe environment where women can come together and find the help, support and healing they need to thrive.

So, if you are looking for a women's support group programme that can help you overcome your struggles, build your resilience and improve your overall mental health, look no further than Mediclinic Newcastle Kintsugi Centre. We are committed to helping women of all ages find hope, healing and strength - and we look forward to welcoming you to our support group community soon.

Pre-Hospitalisation for Peace of Mind

We understand that the thought of being admitted to the hospital can sometimes be intimidating. Rest assured, Mediclinic offers a comfortable option. We invite you to visit us 48 hours before your scheduled admission to complete our streamlined pre-admission process.

On arrival, our friendly reception staff will lend a helping hand. You will receive all the necessary information relating to our services as well as all the necessary account information. We aim to make your stay as comfortable as possible, and that starts from the moment you step foot through our doors.


One of the most important aspects of pre-admission is obtaining an authorisation from your medical aid. It is important to have all the necessary information regarding your hospital stay from your medical scheme so that we can assist you with this process.

We also offer the option to complete the pre-admission form  online or to download and email the completed form to us. We've made it as easy as possible for you to be prepared. To access the pre-admission form or find our contact information, please visit our dedicated hospital page on this website. We're here for you every step of the way.

Remember, pre-hospitalisation is designed to offer you peace of mind. Please don't hesitate to reach out and let us assist you. We can't wait to welcome you to our hospital!

Essentials to bring with you

When it comes to being admitted, there are a few essentials that you'll need to consider and prepare for. To ensure everything runs smoothly, please make sure you have the following items with you upon admission:

  • Identification document or passport to verify your identity and ensure all your records are accurate.
  • Medical aid card to connect with your healthcare provider and ensure your admission is properly authorised.
  • Authorisation number from your medical aid or a letter of guarantee issued by your insurer.
  • X-rays may be needed for certain situations, so if applicable, please bring any relevant imaging with you. This helps our medical team have a complete picture of your health and provide the best care possible.
  • Chronic medication if you are staying overnight.

We understand that admissions can sometimes be an overwhelming process, but we're here to help make it as seamless as possible. If you have any questions or need assistance with any of the essentials, don't hesitate to reach out. Our friendly staff is ready to assist you every step of the way.

Visiting hours

At Mediclinic Kintsugi Mental Health Services, we understand the significance of staying connected with your loved ones through visiting hours. We are pleased to inform you that our visiting hours offer flexibility, designed to accommodate your schedule and ensure quality time together.

During the week, you can visit between 15:00-16:00 and 17:00-18:00. On weekends and public holidays, we extend our visiting hours to provide even more opportunities for you to connect—welcoming visitors from 11:00-13:00 and 15:00-17:00.

We believe that fostering connections with family and friends is an essential part of the healing process, and we strive to create a warm and inviting environment for everyone involved. We look forward to welcoming you and your loved ones during our visiting hours.

kintsugi garden