Vision
| Core Ideology |
| Core Values |
Core Purpose |
- Client Orientation
- Team Approach
- Mutual Trust and Respect
- Performance Driven
|
To enhance the quality of life of patients by providing comprehensive, high quality hospital services. |
| Envisioned Future |
| Aspiration |
Vivid Descriptions |
| To be regarded as the most respected and trusted provider of hospital services by patients, doctors and funders of healthcare. |
- We will focus relentlessly on the needs of our clients
- Every hospital will be the preferred service provider in the community it serves
- We will provide the most cost-effective quality care possible
- We will maintain a contented workforce
|
Values
Mediclinic Southern Africa and its employees support the following core values:
Client Orientation
In our behaviour we...
- reflect the image of the company
- deliver the right service in the right place at the right time
- regard everyone who is dependent on our outputs as our client
- determine and meet the expectations of our clients
- measure our clients’ satisfaction regularly
- respect our clients’ right to confidentiality
- personally accept responsibility for client service
Team Approach
In our behaviour we...
promote positive team behaviour
ensure the participation of all role players in problem solving
set common goals
exhibit responsible, fair, honest and effective leadership and followership
Mutual trust and respect
In our behaviour we...
- share information to the benefit of the company
- listen with empathy
- communicate openly and honestly
- exhibit respect for the individual's dignity
- respect personal and company property
- solve problems on a win-win basis
- greet and acknowledge one another
- maintain an ethical standard
Performance Driven
In our behaviour we...
- set objectives and give regular performance feedback
- ensure that each individual knows what the standards are and what is expected
- give recognition to whom it is due
- offer each employee the opportunity to develop to his/her full potential
- eliminate activities that do not add value
- promote continuous improvement in productivity
- base all appointments and promotions on competence and performance
- accept mentorship as a management task