Vision and Values
Vision
| Core Ideology |
| Core Values |
Core Purpose |
|
 Client Orientation
Team Approach
Mutual Trust and Respect
Performance Driven |
To enhance the quality of life of patients by providing comprehensive, high quality hospital services. |
|
|
|
Envisioned Future |
| Aspiration |
Vivid Descriptions |
| To be regarded as the most respected and trusted provider of hospital services by patients, doctors and funders of healthcare. |
We will focus relentlessly on the needs of our clients
Every hospital will be the preferred service provider in the community it serves
We will provide the most cost-effective quality care possible
We will maintain a contented workforce |
Values
The Medi-Clinic Group and its employees support the following core values:
Client Orientation
In our behaviour we...
reflect the image of the company
deliver the right service in the right place at the right time
regard everyone who is dependent on our outputs as our client
determine and meet the expectations of our clients
measure our clients’ satisfaction regularly
respect our clients’ right to confidentiality
personally accept responsibility for client service
Team Approach
In our behaviour we...
promote positive team behaviour
ensure the participation of all role players in problem solving
set common goals
exhibit responsible, fair, honest and effective leadership and followership
Mutual trust and respect
In our behaviour we...
share information to the benefit of the company
listen with empathy
communicate openly and honestly
exhibit respect for the individual's dignity
respect personal and company property
solve problems on a win-win basis
greet and acknowledge one another
maintain an ethical standard
Performance Driven
In our behaviour we...
set objectives and give regular performance feedback
ensure that each individual knows what the standards are and what is expected
give recognition to whom it is due
offer each employee the opportunity to develop to his/her full potential
eliminate activities that do not add value
promote continuous improvement in productivity
base all appointments and promotions on competence and performance
accept mentorship as a management task