We know... Going to hospital can sometimes be a scary thought.

Did you know...

Our hospitals invite you to visit us 48 hours before you are due to be admitted, so that we may assist you with a pre-admission. Mediclinic would like to make your admission to hospital as easy as possible to ensure that you are admitted with ease on the day of admission.

During the early pre-admission process, our reception staff will:

  • provide you with all the necessary account information as well as
  • information about the services available at the hospital
  • our personnel will also assist you to obtain an authorisation from your medical aid; however we encourage you to do the same to ensure that all the necessary information from your medical scheme has been communicated to you about your hospitalisation.
  • familiarise yourself with the hospital

Doesn't that make you feel better already ?

Alternatively you may complete the Pre-Admissions form online or download and fax the form. Visit the hospital page on this website to obtain the relevant contact information.

Complete the Online Pre-Admission Form Download a Printable Pre-Admission Form



For administrative purposes the following items are required upon admission:

  • Your ID document or Passport
  • Your Medical Aid card
  • An Authorisation number supplied by your medical aid, or the Letter of Guarantee issued by your insurer
  • X-rays, if applicable
  • Chronic medication, if staying overnight


Depending on the duration of your stay, herewith a few common items that patients tend to pack for their hospitalisation:

  • Toothbrush and toiletries
  • Pyjamas
  • Bed slippers
  • Tracksuit


All hospital meals are provided in accordance with a patient’s health requirements and meals are determined in conjunction with a certified dietician.

Some Mediclinic hospitals are able to provide special meals e.g. kosher and halaal. If you would like to request a special meal please do so during your pre-admission or upon admission at the hospital. Special meals attract a surcharge as these meals are specially ordered in from one of our pre-approved local suppliers. Please enquire at the hospital about the surcharge


For your convenience, some of our hospitals are able to accommodate patients in Semi-private, Private, VIP and Luxury rooms. These room types are available on request for an additional fee and are based on availability at the time of admission.

Private and semi-private rooms

  • An additional fee for a private or semi-private rooms will be for the patient's own account, unless pre-authorised by your medical scheme.
  • Enquire at reception or the administration department for the applicable fees.


A visit to hospital is often daunting in terms of what to expect regarding one’s treatment. The same can be said in terms of knowing one’s finances. We have therefore provided some information which may assist you to understand hospital costs and the type of common charges which the hospital, doctors or your medical aid scheme or insurer may apply.


A typical hospital account is made up of the following charges

  • Accommodation
  • Theatre Time (where applicable)
  • Pharmacy Stock (used in the Ward and Theatre)
  • Equipment


This refers to the use of general wards, specialised wards (e.g. ICU or High Care etc.) as well as private rooms.

Theatre Time

This refers to the charge per minute for the time spent in theatre during an operation.

Pharmacy Stock

This refers to any medication or consumables used during your stay in the ward or during your operation in theatre.


This refers to the use of any equipment during your treatment in the ward or the operating theatre. Examples of equipment used in hospital include the use of endoscopes, monitors, ventilators, etc.

Possible payments required at the Hospital:

  • Co-payments and Deductibles
    These are charges which are levied by your medical aid in accordance with your medical aid rules or the rules which may apply on your particular plan/option of the medical aid. The hospital is required to collect these amounts on admission. Patients are encouraged to enquire about these charges from the medical aid when obtaining the authorisation.
  • Take Home Medication
    Medicine to take home is prescribed by your doctor and the funding thereof is determined by your medical aid. You will be advised during pre-admission, on admission or upon discharge if your medical aid will pay for any Take Home Medication or if you are required to settle this payment.
  • Exclusions
    Products or treatment relating to your admission may not be covered by your medical aid. Please confirm this with your medical aid when authorisation is obtained.
  • Prosthesis Limit
    The choice of prosthesis and the provider is determined by your doctor. Please discuss the prosthesis limit and any concerns in this regard with your doctor.